"Making and Marking" is their slogan - and what they do
CNC Design is an industrially focused manufacturing company located on the west coast of Finland. They offer, in their own words, "Industrial markings, laser services and UV printing. Since 2012.". CNC Design claim their products are "the cherry on top" to give finished products a polished appearance.
Automating price calculation for industrial markings
As their product range is a wide range of different marking products, the pricing process can be quite different from product-to-product.
Patrik: Our pricing process before was quite inconsistent. We had come up with some formulas for laser cutting, UV printing, and our different product lines. But it was a tedious process as estimating a price involved opening different spreadsheets, calculating manually and our CAD-software.
Smidyo was implemented by creating a Smidyo Offering for every product line, and corresponding calculation pipelines for each. This allows prices to be calculated automatically, from simple number fields and drop-downs in their Sales Domain.
As CNC Design is growing and employing more people, this becomes even more relevant, as it now allows even new employees to calculate quotes, without having to get them accustomed to a complex internal process.
Streamlining order ingestion
CNC Design's clients are mainly local industrial manufacturing companies.
Patrik: Our customers mostly order over email, with some orders also come in directly by phone. Previously we used to manage our orders through a combination of our email inbox, Google Keep, and our invoicing program. The order-followup process was mess and I had to keep a lot of things in my head. Customers also had no way of checking the status of their orders, short of mailing or calling for updates.
Now that Smidyo has been brought into daily operations, everything can be managed in one place with options to insert orders manually or allow customers to log in and place orders directly.
Patrik: We can accept orders in two ways. Some are entered into Smidyo manually using the built-in automated calculation tools, and some orders are placed directly by our customer through the Smidyo ordering portal.
Having all orders in Smidyo makes it easy to pick out which ones to fullfill next, and update the customers as to which stage it's in.
Patrik: Order confirmations and order updated being automatically sent to our customers is really handy and it helps our customers understand at what stage their order is in.
Oscar: I can just go into the dashboard and pick out the next job to do. All of the orders' details are in one place.
Accepting laser cutting orders directly
CNC Design is also implementing true cloud manufacturing by setting some of their Offerings in the Sales Domain to be publically accessible. By enabling Checkout they are even able to accept credit card payments.
Patrik: We essentially have a "web-shop" where we sell laser cutting. Our customers can upload their drawing, get a quote, and order it directly with their credit card.
The cutting files from the order placed in the laser webshop are downloaded directly from the dashboard and transferred into their cutting machines.
CNC Design uses Laser Workshop Automation by Smidyo
Get in touch if you are interested in implementing Smidyo in your laser business!